Welcome to SS Mobiles. Customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before placing an order.
Returns Policy
We accept returns only under specific conditions to ensure a fair and transparent shopping experience.
You may request a return if:
- You received a damaged product.
- You received an incorrect product.
- The product has a manufacturing defect.
To be eligible for a return:
- The request must be submitted within 48 hours of receiving the order.
- The product must be unused and in its original packaging with all accessories, tags, and invoices.
- Clear photos or videos showing the issue must be provided for verification.
Non-Returnable Items
The following products are not eligible for return or exchange:
- Customized or personalized phone cases
- Customized mobile skins or printed products
- Products damaged due to misuse, accidental damage, or improper handling
- Products returned without original packaging or accessories
- Minor color differences caused by screen or lighting variations
Refund Policy
Once your return request is reviewed and approved, the refund will be processed to your original payment method.
Refunds may be issued in the following cases:
- Damaged product received
- Incorrect product delivered
- Order cancellation approved before dispatch
- Product found to have a verified manufacturing defect
Refunds are generally processed within 5–10 business days, depending on your payment provider or bank.
Exchange Policy
Exchanges are available only if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a verified manufacturing defect.
Exchange requests must be submitted within 48 hours of delivery.
Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
Customized or personalized products cannot be cancelled once production or printing has started.
Shipping Responsibility
Customers are responsible for providing accurate shipping information while placing an order.
SS Mobiles is not responsible for delays or failed deliveries caused by:
- Incorrect address or contact details
- Customer unavailability during delivery
- Courier service delays
- Natural disasters or unforeseen circumstances
If a package is returned due to incorrect address details, additional shipping charges may apply for reshipment.
Product Quality
Every product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.
If you receive a damaged package, please contact us immediately with supporting photos or videos.
How to Request a Return or Refund
To request a return, exchange, or refund, please provide:
- Your Order Number
- Name and Contact Details
- Photos or Videos of the product
- A brief description of the issue
Our support team will review your request and respond as quickly as possible.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
SS Mobiles